- Shipping Policy
HERO GEAR is located in Jindabyne, NSW. We keep all items in stock here in Jindabyne. We DO NOT drop ship using other companies or from other countries.
We have included Free Standard Postage in the cost of the item to Australian Addresses (Via Australia Post).
Note: We require up to 1 Business day handling time. That means SAME DAY or NEXT DAY shipping, depending on when we go to the Post Office - which is generally ONCE a day.
We also run a busy Video Production business, so need to manage postage times around those commitments.
If you make your purchase after we have left the office for the day, then it will go with the next days run.
Most days any purchase made before 8.00am will be Posted the SAME DAY but we CAN NOT guarantee SAME DAY postage after that. We need time to process and pack orders.
The majority of customers report being very happy with the speed of delivery of their purchases.
However, it is important to be aware of the following:
Simply adding a note that you require your items ASAP, will not help it get to you any quicker.
Standard Postage normally takes 3-6 business days to NSW, Victoria, ACT, Tasmania & Queensland. Other states and territories MAY take longer due to the extra distance.
Also peak periods such as around Public Holidays, especially Christmas, can take even longer again due to increased loads. Australia Post is closed weekends, Public holidays and at least one Industry Holiday, usually taken after the New Years closures.
If you need your item/s quickly, such as going overseas, on holidays, etc, and you have a deadline, we STRONGLY RECOMMEND using the EXPRESS Post option. EXPRESS POST normally takes 1-2 business if your address is in the Australia Post Express Post guarantee area - Check the Australia Post website for more details.
Note: Once we hand your item/s over the counter at the Post Office, we have NO CONTROL over how long it takes to deliver your item/s. Using EXPRESS POST is the best way to avoid disappointment.
Currently Express Post is available as an item to add to your cart.
All items have tracking numbers BUT we MAY not update tracking numbers automatically because sometimes we can't tell what tracking numbers belong to which package, until a few days later.
If your purchase has not arrived as expected, please contact us and we will update your tracking details, so you can check on the progress with Australia Post yourself, via the auspost website - www.auspost.com.au/track
We currently only post to addresses in Australia. However, we will soon be offering International shipping when we update our ecommerce platform with e-parcel integration.
Express Post will also then be available as an in-cart option. We will also be able to offer automatic tracking availability.